We combine strategic, technical and operational expertise across the world's leading customer engagement platforms.
We support global brands through every stage of the customer engagement journey, from platform audits and managed services to implementations and migrations. So whether you're implementing a new customer engagement platform, improving performance, or planning a migration, we’re here to help you get more from your investment.
At a glance
5
certified platform partnerships
38
countries with delivery capability
150+
platform implementations
10
dimensions assessed in every platform audit
Certified partnerships
Platform health audit
Customer engagement platforms are powerful, but most organisations only unlock a fraction of their capability.
Whether you're using Braze, Iterable, Bloomreach, Adobe Campaign or Customer.io, we’ll give you an independent assessment of your current setup.
Work with us to identify strengths, uncovering opportunities and building you a clear roadmap for the future.
We assess your customer engagement platform across ten key dimensions – each one will receive a maturity score and practical recommendations for improvements.
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1 Data architecture
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6 Content and template infrastructure
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2 Segmentation maturity
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7 Analytics and reporting
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3 Journey design
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8 Team capability and processes
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4 Channel coverage
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9 Platform configuration
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5 Personalisation capability
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10 Commercial performance and ROI
Choose your level of insight
We’ve got two audit options to suit your needs. Plus you can offset the fee against any future work with us.
Light audit
A fast, focused review designed to help you understand your current position and build a business case for further investment – delivered in five working days.
Ideal for teams looking for a quick assessment before committing to a larger project.
Full diagnostic
Our most comprehensive assessment, designed for organisations planning significant optimisation, implementation or migration programmes.
We combine platform analysis with stakeholder interviews across marketing, data and technology teams. Then, we create an actionable roadmap that's aligned to your business objectives.
What's included:
- Maturity assessment across ten dimensions
- Scored audit report
- Top five priority recommendation
- Stakeholder review session
What's included:
- Full maturity assessment and benchmark scoring
- Prioritised 90-day roadmap
- Leadership-ready business case
- Platform selection guidance where relevant
Ready to understand what’s possible?
Tell us which customer engagement platform you're using and we'll come back to you with a tailored proposal within 48 hours.
Managed services - What’s your challenge?
Whether you need a fully outsourced team, additional delivery capacity or support getting a new platform up and running, we’ve got a flexible service model to match.
1. No-in house delivery expertise
You've invested in a platform, but don't have the internal capability to manage it. The platform has been implemented, and now the responsibility for results sits with your marketing operations team.
Our solution: Full Outsource model
A fully outsourced customer engagement function that handles strategy, campaign delivery, data management, reporting and optimisation. Delivered through a fixed monthly retainer with a clearly defined scope. Particularly valuable for more complex platforms such as Bloomreach and Adobe Campaign.
What's included?
- Strategy and planning
- Campaign execution
- Data management
- Reporting and optimisation
2. A capable team that lacks capacity
Campaign demand, seasonal peaks and growing backlogs can quickly stretch even the most experienced CRM teams.
Our solution: Overflow and Flex model
From campaign managers and technical experts to data analysts, we provide embedded specialists to give you the expertise you need, when you need it. Flexible engagement models let you scale support up or down as needs change.
What's included
- Embedded specialists
- Flexible day-rate support
- Working within your tools and workflows
- Scalable resource when demand increases
3. A platform that’s ready, but nobody to run it
One of the highest-risk moments in any platform investment is the period immediately after implementation – when operational capability isn't yet in place.
Our solution: Launch and Operate model
We'll implement the platform, launch your first programmes, train your team and establish the processes required for long-term success. What’s more, if you need us, we'll continue as an ongoing delivery partner.
What's included
- Implementation through to BAU
- Knowledge transfer
- Team enablement
- Defined handover plans
Let’s chat
We’d love to have a conversation about what will make the biggest difference to your team.
Platform migration
Moving from a legacy ESP or switching customer engagement platforms? We manage the entire migration process, from strategy and data to customer journeys, content and cutover, helping you unlock value faster – all while reducing risk.
Why do migrations fail?
The biggest migration challenges are rarely technical. They're usually structural. Understanding the risks before you start is essential.
Scope creep
Trying to optimise everything at once during migration can lead to delays and budget overruns. We define a clear migration scope and separate platform improvements into a prioritised roadmap.
Data debt
Years of legacy data can create unnecessary complexity. We audit, clean and structure your data before migration, creating a stronger foundation for the future.
Journey translation
Journeys don't move seamlessly from one platform to another. We redesign and optimise journeys to take advantage of the capabilities of the new platform.
Team readiness
The right technology only delivers results when people know how to use it. Enablement, training and adoption are built into every migration programme we undertake.
Our migration methodology
A proven five-phase approach designed to minimise disruption and maximise success.
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Discovery and auditAssessing your current platform, data, journeys, integrations and operating model.
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Architecture and planningDesigning the target solution and build a detailed migration roadmap.
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Data migrationClean, transform and validate customer data before moving it into the new platform.
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Journey build and QARebuild priority journeys, test extensively and validate performance.
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Cutover and enablementLaunch with confidence through managed cutover, training and post-launch support.
Common migration paths
We support migrations across all major customer engagement platforms, including:
- Salesforce Marketing Cloud → Braze or Iterable
- Legacy ESPs → Bloomreach
- Adobe Campaign → Braze or Customer.io
Independent platform advice
We're certified across Braze, Iterable, Bloomreach, Adobe Campaign and Customer.io. That means our recommendations are based on what's right for your business, not a vendor’s priorities.
If you’re still deciding which platform to choose, our platform health audit can help inform the selection process before any migration begins.
Planning a migration?
Tell us where you are today and where you want to get to. We'll map out the most effective route.
